New digital platform - ForestTV!

[football post]

Well I got logged in OK but none of the videos play which is a bit disappointing as I thought we'd get them included. Hopefully I'm an isolated case so we'll see what response I get from my email.

 

[Flaggers]

Well I got logged in OK but none of the videos play which is a bit disappointing as I thought we'd get them included. Hopefully I'm an isolated case so we'll see what response I get from my email.

They work for me, which is a bit of a reassurance for me but no help at all for you, sorry

 

[TommyT]

They work for me, which is a bit of a reassurance for me but no help at all for you, sorry

That'll change come Saturday Flaggers

 

[football post]

Finally got it to work but it took a while. As I mentioned previously I could log in on my smart TV but not play any videos. I looked into this and ifollow state that there are certain settings that need to be enabled for it to work. Two hours later and with it still not working I for once had a good idea, I went on via my Amazon firestick and it worked straight away. So if you're struggling with the TV and have a firestick go with that.

No response yet from the help desk email I sent yesterday lunchtime, I'm intrigued to see how long it takes for them to respond.

 

[adamthered]

Finally got it to work but it took a while. As I mentioned previously I could log in on my smart TV but not play any videos. I looked into this and ifollow state that there are certain settings that need to be enabled for it to work. Two hours later and with it still not working I for once had a good idea, I went on via my Amazon firestick and it worked straight away. So if you're struggling with the TV and have a firestick go with that.

No response yet from the help desk email I sent yesterday lunchtime, I'm intrigued to see how long it takes for them to respond.

It's probably ran by Pineapple Books Digital Division, expect a response sometime in 2023

 

[MASE]

No response yet from the help desk email I sent yesterday lunchtime, I'm intrigued to see how long it takes for them to respond.

More chance of Dougies list finally making an appearance.

 

[Hawkeye1947]

Help required. I have ifollow so do I require a promo code as well. Thanks

 

[tricky_tree1982]

Finally got it to work but it took a while. As I mentioned previously I could log in on my smart TV but not play any videos. I looked into this and ifollow state that there are certain settings that need to be enabled for it to work. Two hours later and with it still not working I for once had a good idea, I went on via my Amazon firestick and it worked straight away. So if you're struggling with the TV and have a firestick go with that.

No response yet from the help desk email I sent yesterday lunchtime, I'm intrigued to see how long it takes for them to respond.

Is this using a web browser app on your firestick? I downloaded an app called silk to view web pages and seems to work ok I think, can use the remote as a cursor thing. CAn I not register until I pay the £10 for the pass on Saturday?

 

[football post]

Is this using a web browser app on your firestick? I downloaded an app called silk to view web pages and seems to work ok I think, can use the remote as a cursor thing. CAn I not register until I pay the £10 for the pass on Saturday?

Yes just found the forest site via the browser using the remote as a cursor and it loaded straight away, I didn't need to download anything. Can't help with the pass I'm afraid, mine's done through the season ticket refund code.

 

[football post]

Just had a reply from ifollow

Thank you for contacting iFollow support.

The iFollow service is currently supported on desktop computers, laptops, mobile browsers and via iOS / Android apps on tablet or phone devices.

Please be advised the service does not support the following devices or features: Android boxes, Smart TV devices, Chrome-cast or Airplay functionality.

Regards,

It would have been nice to have known about it not working on a Smart TV before I'd wasted a couple of hours last night. At least some of you won't be wasting time now.

 

[T.B.T.]

More information and help here....


https://www.nottinghamforest.co.uk/news/2020/june/ifollow-codes-issued-to-all-season-card-holders/


Following on from last week's announcement, Nottingham Forest have issued iFollow Forest codes to all youth and adult season card holders.

As part of your iFollow package, you will be able to watch every one of the nine remaining games, both home and away, as well as pre and post-match press conferences from head coach Sabri Lamouchi and members of the first-team squad.

Please note that you will be able to watch all nine remaining league games on the streaming service, including those selected for Sky Sports coverage.

If you have not received an email from us please, in the first instance, check any spam or junk folders. If you still do not have it, please email ticketoffice@nottinghamforest.co.uk with your full name, customer number and postcode and we will be able to provide you with your iFollow Forest code. If we do not have an email address for you, a letter has been sent to you containing an iFollow code.

Please note that the ticket office counters and phone lines are currently not being staffed. We are operating online only due to the current pandemic.

If you have received your code, we strongly advise that you create and activate your iFollow Forest account well in advance of Saturday's game at Sheffield Wednesday so that any potential issues can be rectified and ensure you don't miss a minute of the action.

To activate your promo code, please visit nottinghamforest.co.uk/ifollowsth and get started. There is a handy 'how to' guide available here to help you through the process.

A set of frequently asked questions is also available here.

Any new registration or technical issues surrounding iFollow Forest should be directed to ifollow@efl.com or you can use the live chat button on the bottom-right of the homepage at nottinghamforest.co.uk.

While on the ticketing website please check your ticket account details are accurate. We will use these to communicate with you throughout this process. You can check your communication preferences whilst in your account. You may have unsubscribed from email or text communications which overrides your preferences and means you may be missing out on key updates. Simply fill in your details at eticketing.co.uk/nottinghamforest. If you have any queries, please email us at ticketoffice@nottinghamforest.co.uk.

 

[T.B.T.]

Oh, and the small print......IF YOU HAVE REQUESTED A REFUND, DO NOT CLICK ON THE LINK FOR IFOLLOW.

Come on You Reds!


By accepting and/or activating your iFollow Forest account by using the iFollow passcode attached, you agree that you will be accepting the iFollow service as an alternative to being able to use your season card and therefore be in full and final settlement of any claims relating to your 2019/20 season card, including any refund claims. If you do not accept this, you can select an alternative rebate option by visiting https://www.eticketing.co.uk/nottinghamforest/ and selecting your preferred option.

You can claim an alternative rebate option until Midday, Friday 20 June. For supporters who have selected an alternative rebate option, NFFC will de-activate your iFollow passcode ahead of this weekend’s Sheffield Wednesday fixture.

 

[RedRobbo]

Elected to take refund for both myself & my wife.
Tried to purchase IFollow but it wouldn’t accept my email(?).
Successfully purchased in my wife’s name/email address.
She has received confirmation & an ‘order ID’.
Any clues ( Luddite targeted please ) as to how I proceed?
Expected to receive a password/code or is this the order ID...

 

[I'm Red Till Dead]

The laptop idea is a good shout. I would have to see if one of his neighbours would let him use their broadband as he doesn't want the expense and hassle of having it installed. His TV is a 2011 ish samsung and I'm pretty sure screen mirroring is not an option.
You're probably right about the I phone 5 being a pain to get working.

Could you use a HDMI to Scart adaptor to link a laptop to your dad's tv?

 

[DapperDan]

“Please be aware that the deadline to choose one of the alternative options (either option 2, 3 or 4) is 12pm on Friday 19th June.

Supporters who then select an alternative option will have their code de-activated before the game against Sheffield Wednesday.”



As per the above, those who selected 2,3 or 4 will have their code de-activated before the match.

My understanding is that the Ifollow option is the default option, therefore you do not need to make a selection if that is the option you want.

The other three option were listed in case you preferred one instead of ifollow.

The activation code was sent out by email this afternoon

f***ing ace. Well that's me not watching games then.

 

[FBS]

Just had a reply from ifollow

Thank you for contacting iFollow support.

The iFollow service is currently supported on desktop computers, laptops, mobile browsers and via iOS / Android apps on tablet or phone devices.

Please be advised the service does not support the following devices or features: Android boxes, Smart TV devices, Chrome-cast or Airplay functionality.

Regards,

It would have been nice to have known about it not working on a Smart TV before I'd wasted a couple of hours last night. At least some of you won't be wasting time now.

So basically you can watch it on your computer or on a tablet/phone. But can't actually watch it directly on a TV.

What is this? 2010?

iFollow are so basic its unbelievable

 

[Strummer]

So basically you can watch it on your computer or on a tablet/phone. But can't actually watch it directly on a TV.

What is this? 2010?

iFollow are so basic its unbelievable

2010 would be an improvement.

Their operating Model is stuck in 1998.

 

[adamthered]

I managed to cast (from my phone direct to my TV in full screen) the pre match interview from today and it played no problem. Whether that'll be the case come Saturday who knows :shrug:

 

[nffclsr]

So basically you can watch it on your computer or on a tablet/phone. But can't actually watch it directly on a TV.

What is this? 2010?

iFollow are so basic its unbelievable

I've been suffering using them for years, it is unbelievable how poor the product is but it is shocking how poor the customer service is.

My latest complaint is I paid for the season for iFollow, but it shows my account expires at the end of June before the season ends. So far the response I have received from iFollow about this are a bunch of tumble weeds in the wind....

 

[football post]

I managed to cast (from my phone direct to my TV in full screen) the pre match interview from today and it played no problem. Whether that'll be the case come Saturday who knows :shrug:

That was going to be the next plan if the firestick didn't work, pleased to see you got it running. These solutions really ought to be detailed by the club, it shouldn't be a trial and error situation.

 

[Hawkeye1947]

I am a season ticket holder but still haven’t received a code. I have emailed the ticket office twice but no reply. Any ideas

 

[MASE]

I am a season ticket holder but still haven’t received a code. I have emailed the ticket office twice but no reply. Any ideas

I emailed them yesterday, you get an instant automated reply assuming you've got the right address.

ticketoffice@nottinghamforest.co.uk

 

[Master Yates]

I am a season ticket holder but still haven’t received a code. I have emailed the ticket office twice but no reply. Any ideas

Check your junk folder- that’s where mine went


Sent from my iPhone using Tapatalk

 

[francered]

I managed to cast (from my phone direct to my TV in full screen) the pre match interview from today and it played no problem. Whether that'll be the case come Saturday who knows :shrug:

Unfortunately videos will cast to the TV but live matches won't.

Sent from my ONEPLUS A6003 using Tapatalk

 

[Barry]

Less than 24 hours to Ifollow carnage.

Sent from my SM-J415FN using Tapatalk