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New digital platform - ForestTV!

FBS

FBS

Steve Chettle
Entered my free audio code. Then that removed all the video match pass options in the my subscriptions screen. The main subscriptions page tells me to "click here" to take me through to buying individual match day passes, but when I click it it doesn't have any available.
So I've worked out that you have to go the long way around via the match day centre to buy a match day video pass for one match. Then have to repeat the long steps in order to buy another match day pass.
Seems some shortcuts not working properly and some buy options not viewable.
 
Statto

Statto

Free Kick Specialist
Flaggers

Flaggers

May not be the best moderator on LTLF, but he's...
LTLF Minion
Strummer said:
Agree, it’s very poor.

But, I’ll give them the benefit of the doubt because:

A) it’s a new website, version 1.00, so let’s give em a bit of slack, and

B) it’s Forest, so we really shouldn’t expect much, should we?
Click to expand...
I'm sure they did plenty of testing before going live....
 
Statto

Statto

Free Kick Specialist
FBS said:
Entered my free audio code. Then that removed all the video match pass options in the my subscriptions screen. The main subscriptions page tells me to "click here" to take me through to buying individual match day passes, but when I click it it doesn't have any available.
So I've worked out that you have to go the long way around via the match day centre to buy a match day video pass for one match. Then have to repeat the long steps in order to buy another match day pass.
Seems some shortcuts not working properly and some buy options not viewable.
Click to expand...

I found it reasonably quickly but it depends how you're meant to get it (I actually cancelled my audio season pass a few months ago, but they've given it me free on the new one).

If you go into Matches then click the Match Centre on the taffs game then press Upgrade Streaming Subscriptions (that's not obviously clickable but it is) you can buy (£10 each) video passes for QPR, Bristol and Cardiff
 
Flaggers

Flaggers

May not be the best moderator on LTLF, but he's...
LTLF Minion
"Welcome, new user.

Do you have an existing client reference number?

Enter it here.
Enter some other data for verification.
We just sent a verification email - please click the link in it.

(Brings you back to here)

Thanks! Now we're certain who you are, we'd like to consolidate everything you've had before (ticketing, retail, old ticket office, everything NFFC) into 1 account.

Please enter the username you'd like to use for this new account.
..and the email address you'd like to use...
And a password.

Thanks. That's all done. Your season ticket, sales history, iFollow subscription and everything is now available under this login.

We promise not to use or abuse your old email address(es) if applicable."


It's really not difficult.
 
Flaggers

Flaggers

May not be the best moderator on LTLF, but he's...
LTLF Minion
Statto

Statto

Free Kick Specialist
Cortez the Killer said:
Any truth that this was created using BASIC on the Commodore 64?

Sent from my SM-A920F using Tapatalk
Click to expand...

Probably sounds more likely someone got their kid to do it whilst the schools were closed
 
Flaggers

Flaggers

May not be the best moderator on LTLF, but he's...
LTLF Minion
Figured I'd send 'em an email with some client reference info in it, to tie that data in to the new system.
But you can't email 'em any more, it's a "contact us" form.
2 of the fields are not marked as required.
They are required.

It's the little things.

I am getting the impression that this site has not been beta tested at all. Lots of these things - like the "Help" link taking you to the profile page - would have been spotted in testing and fixed before release.

In the MyForest pages it doesn't tell you which account you are currently logged in under, which is a PITFA if you lok after 2 or more accounts.

The process of buying a match pass for tomorrow's game was pretty much a process of elimination. I clicked pretty much everywhere to find it.
It's MONEY, Forest. You need to make it easy for people to give it to you. Put a "Subscriptions and Match Passes" link somewhere easy to find.

The "My billing info" is rather sinister too. It gives me the impression that now I've bought a Cardiff pass with Paypal, EVERYTHING will be taken from Paypal.
I'm sure when the time comes, I'll be able to choose and enter a new payment method but the system as-is is hostile to that.

The confirmation email from noreply@streamamg.com leaves much to be desired.
"
Flaggers, we have successfully taken £10.00 from your paypal account flaggers@flaggers.com for Cardiff vs Forest - Video Match Pass - £10 1 Apr 2021 to 14 Apr 2021.
If you have need any further assistance or support, please get in touch with us.
Kind regards the Forest TV Team
"
Click to expand...
Sent from noreply@streamamg.com .
So that'll work for getting in touch with them, won't it.

@Forest. All you had to do was ask and LTLF would have provided an army of testers who'd have debugged the site for you in a trice, and because we're nice like that, we'd have done it for nothing.

"The only good public image is perfection" - Isaac Asimov.
 
Last edited:
N

NooForest

First Team Squad
Flagman said:
Figured I'd send 'em an email with some client reference info in it, to tie that data in to the new system.
But you can't email 'em any more, it's a "contact us" form.
2 of the fields are not marked as required.
They are required.

It's the little things.

I am getting the impression that this site has not been beta tested at all. Lots of these things - like the "Help" link taking you to the profile page - would have been spotted in testing and fixed before release.

"The only good public image is perfection" - Isaac Asimov.
Click to expand...

Think of those poor souls who took a day off work trying to set this up '' Bless Em ''
 
Strummer

Strummer

Socialismo O Muerte!
LTLF Minion
As someone who works professionally in humongous IT projects, UX and testing of any new platform are the two most important things, before „go-live“.

Security, of course, is the most important, but I’d hope (please) that Forest and their partners have sorted that first.
 
Flaggers

Flaggers

May not be the best moderator on LTLF, but he's...
LTLF Minion
Strummer said:
As someone who works professionally in humongous IT projects, UX and testing of any new platform are the two most important things, before „go-live“.

Security, of course, is the most important, but I’d hope (please) that Forest and their partners have sorted that first.
Click to expand...
Can we bet on how many minutes of testing happened?

I'm going for "less than 30"
 
N

NooForest

First Team Squad
Flagman said:
Can we bet on how many minutes of testing happened?

I'm going for "less than 30"
Click to expand...

I am going for less than 30 minutes because my legal background tells me that Companies cannot just opt out of '' The Other '' legally binding Contract part way through a Football Season.

Would this be a correct Assumption ? :)
 
Flaggers

Flaggers

May not be the best moderator on LTLF, but he's...
LTLF Minion
Fair play - just had a response to the "Contact Us" form from NFFC Towers..

"..we have not yet introduced ticketing and retail into the single sign-on system. That process will take place following the conclusion of the current season."

WELL WHY NOT SAY THAT A BIT LOUDER, THEN!!
 
Statto

Statto

Free Kick Specialist
F

Francis Benali (on loan)

Guest
Any coincidence that Forest launched their new site on the say day as Donald Trump? I think not.
 
jervine

jervine

First Team Squad
gamble said:
Just installed the app on my phone, tablet and Nvidia Shield TV (although not officially on that store) and so far looks promising.

Sent from my SM-G998B using Tapatalk
Click to expand...
Shield TV would be awesome.... Is it navigable by the remote control or does it need mouse input?

Sent from my Pixel 4 XL using Tapatalk
 
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