I had Gemma try to "help" me too, useless. Then 30 minutes later Carlos came on to help, he did try to help. 30 minutes into the chat with him he "double checked" and said the match was world wide audio only even though it was not on the blackout list of games.
I told him to go help UK based customers who have paid to watch today's match as he obviously wasn't going to help me.
I told him to go help UK based customers who have paid to watch today's match as he obviously wasn't going to help me.